Frequently Asked Questions
Why is Ultrex® fiberglass better than other window materials?
Infinity® from Marvin is made entirely out of Ultrex, a durable, pultruded fiberglass. Ultrex has a very low thermal expansion rate that is similar to that of the glass. This means the window remains stable and weathertight without expansion and contraction. Ultrex fiberglass is 8 times stronger than vinyl and 3.5 times stronger than wood/composites. Our fiberglass windows and doors are maintenance free and will not rot, warp or chip.
What is the replacement process like?
At Infinity from Marvin, we take a consultative approach to help our customers find the right solution for their project. To get started, we set up a free in home estimate so our consultant can visit the home, take measurements and go over different options with the homeowners. Once the homeowner decides the details the consultant will get them pricing options based on what they are looking for. This first appointment often is followed by a visit to our showroom or a follow up appointment to answer more questions. We are not a high-pressure sales company. We take our time and try to find the solution that is the right fit for the customer’s project.
Do you offer free estimates?
Yes, you can call our office or fill out one of our free estimate forms and somebody will be in touch shortly.
Do all decision makers need to be present for estimates?
While not required, we do recommend all decision makers be present for our appointments. This is a project that involves a great deal of details, most of which cannot be altered once the product is ordered or installed. We want to make sure everything is communicated correctly and everyone is happy with the window/door decision.
What areas do you cover?
Infinity from Marvin Columbus covers all of Central Ohio and the surrounding areas. Infinity from Marvin Cleveland covers all of Northeast Ohio, including Cleveland, Youngstown, Canton and Akron. For more information, please call our offices and if we are not your local dealer we will direct to the correct one.
Do you have custom sizes?
Everything Infinity does is built to order, and we can do custom sizes.
Do you offer financing?
Yes, we offer several financing options. For more information visit our financing page here
How long do I have to wait for my windows/doors?
Our typical lead time is 6-8 weeks on windows and doors, although this may vary due to season and other factors. Your sales consultant can get you a more accurate answer based on your project.
Do you offer staining/painting?
We offer a variety of interior and exterior options, but unfortunately, we do not offer staining/painting. We have worked with many local companies and can provide a recommended list on request.
Are your windows covered by warranty?
Yes, for more information visit our warranty page here
I have condensation on my windows. What do I do?
Some condensation on your window may be normal, depending on the situation. If your condensation is on the exterior of the glass, this means there is a drastic temperature difference between the inside and outside of the home. A little condensation in this situation is normal, especially if there is a humidifier in the home or the window is covered with curtains. If the condensation is between the panes of glass on your window, then the seal has broken. Our products are covered against seal failure (see here (warranty page link)) so you can contact our service department to get that fixed. If you have another product other than Infinity, then we are unable to replace just the glass and would have to replace the entire window
Do you do repairs?
We service the products that we have installed, but we do not repair or service products we have not installed
Do I have to paint/stain my windows regularly?
Infinity products are designed to be low maintenance, so you should not have to paint/stain regularly.
If I have a service issue what do I do?
If you have a service issue with one of our products, visit here to submit a service request. Or you can call our office and ask for the service department.
Can Infinity windows be cleaned easily from the inside?
Yes, our Double Hung, Casement and Glider windows can all be easily cleaned from the interior of your home. Stop by one of our showrooms to see a demonstration on how to clean our windows.
How long do installations take?
Our installations can take as little as half a day or as long as one week. It depends on the products and type of installation we are performing. Your sales consultant can tell you more based on your specific project.
What happens to my old windows/doors?
We remove your old windows or doors and haul them away after we finish the job. You are left with beautiful new windows and doors without the mess.
Can I keep my existing woodwork?
Depending on the job, you may be able to keep your existing woodwork. This would be something a sales consultant would look at during your in-home consultation.
What kinds of installation do you perform?
We can perform both traditional insert/replacement installations or full frame installations. Insert keeps the original frame and sometimes the original woodwork, while full frame installations take everything out and build an entirely new frame for the replacement window. This is something to discuss during your in-home consultation.
Are your windows low e/energy efficient?
All of our products came with Low E2 glass automatically, and we do offer glass upgrades as well if you are interested in other options. Our fiberglass products are strong, stable and weathertight which makes them extremely energy efficient
Do you install during the winter?
Yes, we install year-round. Installations go one window and a time to minimize the outdoors coming into the home.
Can I get a couple windows at a time or do I need to do the whole house?
We can do anything from one window/door to an entire house. It is up to you how many you purchase, and most people do their project in 2-3 stages.
Can I buy just the windows or doors? Do you install?
We install everything that we sell, so we cannot sell just the product. We do this to ensure the best possible installation and so we can back the warranty of our product
Can you replace only the glass in my window/door?
We do not replace only glass. We replace the entire window or door with a new, fiberglass window or door. To find out more, please call our office.