Frequently Asked Questions
expansion rate that is similar to that of the glass. This means the window remains stable and weathertight without
expansion and contraction. Ultrex fiberglass is 8 times stronger than vinyl and 3.5 times stronger than
wood/composites. Our fiberglass windows and doors are maintenance free and will not rot, warp or chip.
project. To get started, we set up a free in home estimate so our consultant can visit the home, take measurements and
go over different options with the homeowners. Once the homeowner decides the details the consultant will get them
pricing options based on what they are looking for. This first appointment often is followed by a visit to our showroom
or a follow up appointment to answer more questions. We are not a high-pressure sales company. We take our time and try
to find the solution that is the right fit for the customer’s project.
involves a great deal of details, most of which cannot be altered once the product is ordered or installed. We want to
make sure everything is communicated correctly and everyone is happy with the window/door decision.
covers all of Northeast Ohio, including Cleveland, Youngstown, Canton and Akron. For more information, please call our
offices and if we are not your local dealer we will direct to the correct one.
sales consultant can get you a more accurate answer based on your project.
worked with many local companies and can provide a recommended list on request.
the glass, this means there is a drastic temperature difference between the inside and outside of the home. A little
condensation in this situation is normal, especially if there is a humidifier in the home or the window is covered with
curtains. If the condensation is between the panes of glass on your window, then the seal has broken. Our products are
covered against seal failure (see here (warranty page link)) so you can contact our service department to get that
fixed. If you have another product other than Infinity, then we are unable to replace just the glass and would have to
replace the entire window
office and ask for the service department.
installation we are performing. Your sales consultant can tell you more based on your specific project.
and doors without the mess.
look at during your in-home consultation.
frame and sometimes the original woodwork, while full frame installations take everything out and build an entirely new
frame for the replacement window. This is something to discuss during your in-home consultation.
in other options. Our fiberglass products are strong, stable and weathertight which makes them extremely energy
their project in 2-3 stages.
installation and so we can back the warranty of our product
more, please call our office.